Thomas W. DePew
|Summary of qualifications|
|Thomas DePew has over 25 years of experience in the area of client sales, solution development, requirements analysis, business process analysis, software development and project management. He specializes in innovative approaches to solve business issues involving customer relationship management, aftermarket, business process improvement, and solution implementation. Within the CRM Growth and Transformation group, he has applied his skills to help move our sales focus from a tactical, procurement-driven process to a business-aligned focus on specific customer areas of pain. He has strong interpersonal, customer management, leadership and organizational skills with a proven track record of customer satisfaction.|
|Contributing ideas that work|
|Mr. DePew specializes in synergizing the capabilities across the organization to achieve specific business results. For example, Mr. DePew worked across EDS and HP to develop and sell business process-aligned service offerings built on corporate capabilities. In this role, he has pulled together a cross-company team from legacy HP and legacy EDS to bring together the best of both companies. In all his engagements, Mr. DePew understands the existing capabilities, determines the business need, and then harmonizes capabilities to needs to solve business issues.
He has also been involved in solving operational issues for large field service organizations. In that case, the company was using a very manual process that ultimately relied on human intuition and decision making. Mr. DePew helped re-engineer the process to rely more on operations research methods to improve routing efficiency. He has also worked with a major retailer and others to improve operational efficiency of the transportation logistics process for their large private fleet.
Mr. DePew is also active in contributing to the understanding of the industry. He recently presented “Integrated Sales & Service Performance Improvements” to the Interlog Summer 2009 conference.
|Experience that brings measurable value|
|Worked with clients across a number of industries to assess needs and design solutions. Provided subject-matter expertise in the areas of CRM, supply chain, logistics, and post-sales support activities
Direct-to-Consumer Software Publisher – Marketing and Fulfillment
Wireless Services company – Customer service
High-tech consumer-oriented manufacturer – Customer Service
Waste management company – Field service
Passenger Rail Company – fare management
|MBA, University of North Texas, Denton, Texas, May 2002. B.S. in Computer Science, University of North Texas, Denton, Texas, December 1986.|